Refund Policy
A legal disclaimer
Effective Date: 10/25/2023
1. Introduction
At Plumb Smart LLC ("Company", "we", "our", "us"), we strive to provide high-quality plumbing services to all our customers. This Refund Policy outlines the terms under which refunds may be issued for our services. By engaging with our services, you agree to the terms outlined in this policy.
2. General Refund Policy
2.1 Service Satisfaction
Our goal is to ensure that you are satisfied with the services we provide. If you are dissatisfied with our work, please contact us within 7 days of service completion to discuss your concerns. We will make reasonable efforts to address and rectify any issues.
2.2 Eligibility for Refunds
Refunds may be considered under the following conditions:
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Service Quality: If the work was not completed to the agreed-upon standards or as per the service agreement.
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Incorrect Billing: If you were charged incorrectly or for services not provided.
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Service Cancellation: If you cancel the service appointment at least 24 hours before the scheduled time, you may be eligible for a full refund of any pre-paid amounts. Cancellations made after this period may not be eligible for a refund.
2.3 Non-Refundable Situations
Refunds will not be issued for:
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Services that were completed according to the agreed scope of work.
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Situations where damage or issues were caused by factors beyond our control (e.g., pre-existing conditions, customer negligence).
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Requests made after 7 days from the service completion date.
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Deposits or pre-payments for custom or specialized services, which are generally non-refundable.
3. Requesting a Refund
To request a refund, please follow these steps:
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Contact Us: Reach out to our customer service team at office@plumbsmartfl.com or 561-864-8335 with details about your request, including your service date, invoice number, and reason for the refund request.
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Review Process: Our team will review your request and determine eligibility based on the conditions outlined in this policy.
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Resolution: We will respond to your request within10 business days and, if eligible, process the refund accordingly.
4. Refund Method
Refunds will be processed using the same payment method used for the original transaction. Please allow 5-7 business days for the refund to appear in your account.
5. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
6. Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us:
Plumb Smart LLC
9733 Arbor Oaks Ln. Boca Raton, FL 33428
office@plumbsmartfl.com
561-864-8335